bat299's Privacy Policy

bat299 (hereinafter referred to as "we", "our", or "the platform") is an online casino and betting platform operated for Bangladeshi players. We place great importance on the privacy of our users and are committed to protecting their personal information.

This Privacy Policy applies to bat299's website, mobile version, and all associated digital services. By using our platform, you agree to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy should be read together with bat299's Terms and Conditions and Responsible Gaming Policy. These documents complement each other.

bat299 collects various types of information from you. This information generally comes from two sources — what you provide directly, and what is collected automatically while you use the platform.

2.1 Directly Provided Information

During registration and account management, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Payment method details (bKash, Nagad, or Rocket account number)
• Your chosen username and password
• Records of communication via live chat or email

2.2 Automatically Collected Information

The following information is collected automatically while you use the platform:

• IP address and device identification details
• Browser type, version, and operating system
• Login and logout times and dates
• Gaming history — games played, bet amounts, and results
• Transaction history — details of deposits and withdrawals
• Data collected through cookies and similar tracking technologies

bat299 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily or in a way that could harm users.

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Storing gaming history and determining VIP status

3.2 Security and Compliance

• Identity verification (KYC) and age confirmation
• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) regulations
• Ensuring platform security

3.3 Communication and Support

• Providing support via live chat and email
• Sending important account notifications
• Sending relevant promotional information (subject to your consent)
• Collecting user feedback to improve service quality

3.4 Platform Development

• Analyzing user experience to improve service quality
• Identifying and resolving technical issues
• Testing new features and functionalities

bat299 does not sell your personal information to any third party for commercial purposes. However, sharing data in certain specific situations is essential to our ability to provide services.

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and may only use data for defined purposes.

4.2 Legal Obligations

If a legal authority requests information through a valid order, we are obligated to provide that information in compliance with applicable law. This includes matters related to financial investigations, fraud prevention, and national security.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new entity. In such circumstances, we will give you appropriate notice in advance.

The bat299 website uses cookies to improve your browsing experience and ensure the proper functioning of the platform.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Store language preferences, settings, and personalized configurations.
• Analytics Cookies: Help review website usage and improve services.

5.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling cookies entirely may cause some platform features to not work properly.

bat299 retains your personal information only for as long as necessary. The retention period depends on the type of data and the purpose for which it was collected.

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: Retained for a minimum of five years as required by regulatory authorities.
• KYC verification documents: Retained for a defined period after account closure to meet legal obligations.
• Live chat and support records: Retained for a limited period for quality assurance purposes.

Once the purpose of retention has been fulfilled or there is no longer a legal obligation, your data is securely deleted or rendered non-identifiable.

bat299 has implemented industry-standard technical and organizational measures to protect your data.

7.1 Technical Safeguards

• SSL Encryption (SSL/TLS): All data transmitted between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored in plain text — it is kept only in a secure hashed form.
• Firewall and Intrusion Detection: Round-the-clock monitoring is in place to prevent unauthorized access.
• Regular Security Audits: Periodic security reviews are conducted to identify and address potential vulnerabilities.

7.2 Organizational Safeguards

• Only authorized personnel may access users' sensitive information.
• All staff receive training on privacy and data protection.
• Third-party service providers are bound by strict contractual agreements.

In the event of a security breach, we will notify affected users as quickly as possible and take remedial action.

Every user of the bat299 platform has the following rights regarding their personal information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time. Upon receiving your request, we will provide it within 30 business days.

8.2 Right to Rectification

If your account contains any incorrect or incomplete information, you may have it corrected. Correction requests can be submitted via live chat or by emailing [email protected].

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal data. However, some data may need to be retained for a specified period due to legal obligations or ongoing financial processes.

8.4 Right to Object to Data Processing

You may object at any time to the use of your data for marketing communications or analytical purposes. Upon such a request, we will stop that type of use.

8.5 Right to Lodge a Complaint

Send any privacy-related complaints to [email protected]. We take all complaints seriously and work to resolve them promptly.

bat299 is a platform strictly operated for individuals aged 21 and above. Our services are available only to those who are 21 years of age or older. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If there is any suspicion that a user is under 21, we are obligated to suspend that account and delete the associated data.

If a parent or legal guardian believes that their minor child has registered on our platform, please contact [email protected] immediately.

bat299 reserves the right to update or amend this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of the policy

Continued use of the platform after a revised policy is published will be considered your acceptance of the new policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Live Chat: 24/7 live chat support in Bengali is available directly on the website.
• Email: [email protected]

We generally review user requests and complaints promptly and are committed to providing the best support possible. Our support team is available around the clock according to Bangladesh Standard Time (BST, UTC+6).

Read more: Terms & Conditions | Responsible Gaming Policy | FAQ