bat299 Terms and Conditions —
Complete Terms of Service

1. General Terms

bat299 ("we", "our", "platform") is an online casino and betting service provider. These terms and conditions ("Terms") form a binding legal agreement between you and bat299. By accessing the bat299.cam website, creating an account, or using any of our services, you agree to be bound by all the provisions of these Terms.

These Terms are effective according to Bangladesh Standard Time (BST, UTC+6). If you do not agree with these Terms, please refrain from using our platform. We reserve the right to modify these Terms at any time, and any changes will take effect from the moment they are published on the website.

bat299 ensures SSL encryption and fair play as a secure and reliable platform. However, no guarantee of financial gain is made as a result of using this platform.

2. Eligibility and Registration

To register with bat299 and use its services, you must meet the following requirements:

• You must be at least 21 years of age. Minors are not permitted to register under any circumstances.
• You must reside in an area where online gaming is not prohibited by law.
• You must provide truthful, accurate and complete information at the time of registration. Providing false information may result in your account being closed.
• Each person may hold only one account. Holding multiple accounts is strictly prohibited.
• You must confirm that you are registering on your own behalf and are not using the account on behalf of, or for the benefit of, any other person.

After registration, we may request a government-issued identity document from you for identity verification (KYC). Withdrawals may be placed on hold until verification is complete.

3. Account Management

You are solely responsible for maintaining the security of your account. Please keep the following in mind:

• Keep your login password confidential and change it regularly.
• Do not share your account details with anyone else.
• If you suspect any unauthorised access, contact us immediately via live chat.
• You will be responsible for all activity carried out through your account, unless you notify us in a timely manner.
• Accounts that have been inactive for an extended period may be reviewed in accordance with the applicable process.

bat299 reserves the right to temporarily suspend or permanently close any account, particularly if there is evidence of a breach of these Terms.

4. Deposits and Withdrawals

bKash, Nagad and Rocket can be used for financial transactions on bat299. The key terms for deposits and withdrawals are set out below:

• Minimum Deposit: A minimum of ৳100 can be deposited through each payment method.
• Minimum Withdrawal: The minimum amount for any withdrawal is ৳1,000.
• Withdrawal Time: Approved withdrawals are generally processed within 1 hour.
• Deposited funds may only be returned via the same payment method used for the original deposit.
• Deposits or withdrawals through third-party accounts are strictly prohibited.
• Withdrawal requests will not be processed if identity verification has not been completed.
• In the case of suspicious transactions, we may request additional information and place the transaction on hold.

If you experience any issues with financial transactions, please contact us via 24/7 live chat or by email at [email protected].

5. Bonuses and Promotions

bat299 offers various promotional offers. The key terms relating to bonuses are detailed below:

• Welcome Bonus: 100% bonus on your first deposit, up to a maximum of ৳20,000. Example: deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.
• Wagering Requirement: Before any bonus can be withdrawn, you must wager 10 times the bonus amount.
• Certain games or categories may apply when using a bonus. The specific terms for each offer are published separately.
• Multiple bonus offers cannot be used at the same time unless otherwise stated.
• If an attempt is made to collect bonuses through fraudulent means, the account may be closed and the bonus will be cancelled.
• bat299 reserves the right to modify, suspend or cancel any bonus offer at any time.
• If wagering is not completed before a bonus expires, the bonus and any winnings derived from it will be forfeited.

6. Betting and Gaming Rules

The following rules apply to betting and playing games on bat299:

• A bet that has been confirmed cannot be changed or cancelled.
• Any unusual win resulting from a technical error may be considered void. We will notify you in such cases.
• For cricket, football and other sports betting, bets will be accepted before the match starts or in accordance with specific live betting rules.
• If a match is abandoned or postponed, bet settlement will follow the rules applicable to the sport in question.
• For slots and other casino games, the rules of the game provider will apply.
• Placing bets using multiple accounts or in a coordinated manner with the intention of gaining a systematic advantage on the same event is strictly prohibited.

bat299 reserves the right to accept or reject any bet, particularly in abnormal market conditions or during technical errors.

7. Responsible Gaming

bat299 firmly believes in responsible gaming. We want our users to enjoy gaming as entertainment, not as a source of financial stress.

• You may request that deposit, bet or loss limits be set on your account.
• If you feel it is necessary, you may use the self-exclusion facility to take a break from the platform for a set period.
• Avoid playing while under the influence of alcohol or any other substance.
• Do not play with borrowed money.
• Seek professional help if you have a gaming problem.

For more information and support on responsible gaming, please visit our Responsible Gaming page.

8. Prohibited Activities

The following activities are strictly prohibited on the bat299 platform and may result in legal action:

• Using the platform for money laundering or any other illegal activity.
• Creating an account using a false identity or someone else's identity.
• Using bots, automated software or hacking tools.
• Exploiting system bugs or errors to gain an unfair advantage without reporting them.
• Attempting to repeatedly claim bonus benefits using multiple accounts.
• Harassing other players or staff.
• Reproducing or redistributing any content from the platform.

If any of the above activities are detected, we reserve the right to close the account, confiscate the balance and, where necessary, notify the relevant authorities.

9. Intellectual Property

All content on the bat299 website and platform — including logos, designs, graphics, text, software and databases — is our intellectual property and is protected by law.

Copying, reproducing, distributing or using any content for commercial purposes without our prior written permission is strictly prohibited. Limited use for personal, non-commercial purposes may be permitted.

Content from third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others is governed by their own intellectual property rules.

10. Limitation of Liability

bat299 accepts no liability in the following circumstances:

• If a game or bet is interrupted due to loss of internet connection, power failure or any other technical reason.
• If a financial loss occurs due to a delay or error in a third-party payment service.
• If account information is compromised due to the user's own negligence.
• If the service is disrupted due to an event beyond our control (force majeure).

In any circumstances, bat299's total liability will not exceed the amount of the transaction in question.

11. Privacy and Data Protection

Full details on how we collect, use and protect your personal information can be found on our Privacy Policy page. The privacy policy forms an integral part of these terms and conditions.

bat299 uses SSL encryption technology to keep your information secure. We do not sell your personal information to any third party without your consent. However, information may be provided to the relevant authorities where required by legal obligation or for the purposes of a fraud investigation.

We may use cookies and analytics to improve service quality and provide a personalised experience.

12. Changes and Termination

bat299 reserves the right to partially or fully amend these terms and conditions at any time. Users will be notified of any changes via the website. Continued use of the platform after any change will be considered acceptance of the new terms.

We reserve the right to close any user's account at any time and for any reason — particularly in the event of a breach of these Terms. In such cases, any valid balance in the account (free of bonuses, with wagering completed) will be returned through the designated method.

If a user wishes to close their account, they may submit a request via 24/7 live chat or by emailing [email protected].

If you have any questions regarding these terms and conditions, please contact our support team. We are always ready to assist in English.